![]() Staff need to ensure that they make the most of every customer engagement. Whilst you are training your staff on new social distancing measures, this will also be a great time to give them a customer service and sales training refresh. Giving every employee a scan-enabled smart device integrated with back office systems lets them access relevant information with a quick scan, answering questions on the spot. ![]() You’ll need to equip your staff with the digital tools they need to answer customer questions and even save the sale with web orders when stock is not available in the store. You certainly can’t afford to lose the sale when you haven’t got what they want in-store, but you can get it from your distribution centre or another store. This year you can’t afford to waste time finding answers to your customers’ questions or to leave their side to make simple stock enquiries. In fact, your service and clienteling needs to be better than ever before. Service will still be king – you need to sell faster, but you cannot sacrifice customer service. So, this year you will need to service your customer faster, complete the sale faster and send them on their way, so you can get the next customer off the pavement and into the store. But social distancing will mean fewer people in your stores and at times there will be queues to get in – that means less footfall and fewer sales for you. It goes against everything we have focussed on in recent years, where the aim was to increase customer dwell time to increase sales. It might sound a little counterintuitive, but this year you’ll need to turn customers around faster than ever before. Here are three things retailers will want to consider and plan for as you reopen your brick and mortar stores: 1. Social distancing measures mean fewer people in your stores at any one time, which in turn means customers may have to wait to enter your shop. Make counting workflows lightning-fast and error-proof.Ĭloud-based solution for retail shelf management.īy Andrew Getter, Retail Sales Manager, UK, ScanditĪs many retailers prepare to and even start reopening stores, it’s essential to consider the impact that social distancing will have on footfall for (probably) at least the next 10-12 months. Scan and analyze multiple barcodes simultaneously.Īdd information to a device screen as an AR overlay. Integrate high-performance barcode scanning in minutes. Read price labels, ID cards, VINs, IBANs and more. Turn smart devices into high-performance scanners.Īccurately and compliantly verify ID documents. Automated scanning of barcodes, text, IDs and objects, with actionable real-time insights.
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